Repair request for UV and LED units

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Repair request for uv units
Customer Information:
In order to ensure a prompt inspection of your UV unit after arrival, please tell us the planned date of dispatch.
You are also welcome to send us the tracking number.
Detailed information about the UV unit
For faster processing, please state the IST order/unit number with every repair request.


You can upload files (.jpg, .png, .doc, .docx, .xls, .xlsx, .ppt, .pptx, .pdf, .zip, .rar.) with a maximum size of 10 MB.
IST METZ GmbH is offering several services for your UV unit. Either way you will receive an estimation including cost breakdown of all damaged items as well as repair time needed. Please choose the most convenient service you want to make use of.

We strongly recommend cleaning of your UV unit because some damage (such as pitting) only can be discovered while performing troubleshooting. Simultaneously optical characteristics can be evaluated. Thus max. operationg time in your daily working process can be ensured.




Only damaged parts of the UV unit will be replaced. If necessary we recommend replacement of further wearing parts which is a cost effective alternative compared to the troubleshooting. An early damage of wearing parts cannot be ruled out.

The following service offer gives you the posibility of special evaluation according to our past experiences on striking wearing parts. You will receive an overhauled module which garantees long and trouble-free operation.  It is not advisable to perform general overhaule without previous cleaning of the UV unit.

A new unit will be offered, if a repair of the old one is no longer economical.


Note on privacy policy

The protection of your personal data is very important to us. Our company will use your personal data exclusively for our repair request procedure. The data is deleted no later than six months after we have processed your enquiry. If our contact with you results in the development of a contractual relationship, we will be subject to the statutory retention periods laid down in the German Commercial Code (HGB) and will delete your data once these periods have expired. According to article 13 DSGVO you have the right to access, withdraw or limit the use of your personal data at any time. This also applies to the correction or deletion of your personal data and the right of complaint to a supervisory authority. For further information please contact our data protection commissioner, Mr. Mustafa Vural. You can find our updated declaration for data protection HERE.


There you will be informed about our handling of your personal information, how they are protected and your data protection rights.